Terms of service

Last updated: Sep 7, 2026

Overview

Welcome to Flora Andes! The terms "we", "us" and "our" refer to Flora Andes. Flora Andes operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Flora Andes is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

Section 1 - Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

Section 2 - Our Products

We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.

We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

Cosmetic Use, Skin Sensitivities and Results

Flora Andes products are cosmetic products intended for external use only. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Information provided through the Services, including information regarding ingredients, product benefits, skincare routines, and product use, is provided for general informational purposes only and is not intended as medical advice or as a substitute for advice from a qualified healthcare professional.

Skin types, sensitivities, allergies, and individual responses to cosmetic products vary. While our products are formulated and tested with care, we cannot guarantee that any product will be suitable for every individual or that results will be the same for every user. You are responsible for reviewing the product ingredient list and directions for use before using a product. If you have known allergies or sensitivities, a diagnosed skin condition, are under the care of a healthcare professional for a skin-related condition, or have concerns about whether a product is appropriate for you, you should consult a qualified healthcare professional before use.

Use all products only as directed and for their intended purpose. Avoid direct contact with the eyes unless otherwise indicated. If irritation, discomfort, or an adverse reaction occurs, discontinue use. If symptoms are significant, persistent, or otherwise concerning, seek appropriate medical attention.

Product descriptions, testimonials, reviews, photographs, and other content available through the Services may describe individual experiences or anticipated cosmetic benefits. Individual results may vary, and such content does not constitute a guarantee that you will experience the same or similar results.

Nothing in these Terms is intended to limit or exclude any rights or remedies that cannot lawfully be limited or excluded under applicable law.

Section 3 - Orders

When you place an order, you are making an offer to purchase. Flora Andes reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Flora Andes confirms acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting, as Flora Andes may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e-mail, billing address, and/or phone number provided at the time the order was made.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

Section 4 - Prices and Billing

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.

Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

Section 5 - Shipping and Delivery

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. 

Section 6 - Intellectual Property

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Flora Andes, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent.

Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of Flora Andes, Shopify or any third party.

Unauthorized use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by Flora Andes.

Flora Andes's names, logos, product and service names, designs, and slogans are trademarks of Flora Andes or its affiliates or licensors. You must not use such trademarks without the prior written permission of Flora Andes.

Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.